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Guanri Intelligent Queuing System

date: 2015-05-11

1.Company Profile

Shenzhen Guanri Telecom-Tech Co., Ltd. isa leading Chinese provider specialized in self-service payment kiosks, queuing machines,payphones, and customized end-to-end solutions for various applications, whichimprove customers’ productivity, profitability and operation.


Guanri has accumulated much successfulexperience in communication technologies. We are the only Chinese enterprisethat has successfully realized both product export and cooperative operationwith foreign companies.


With deep understanding of communicationtechnologies and strong capability in software customization, we have developedvarious solutions involving management systems and payment terminals for manyfields such as insurance, tax administration, logistics, manufacturing, hotelsand utilities.


Sticking to self-development andtechnological innovation, we have built a team with rich experience in R&Dand attained many independent intellectual property rights in relevant fields.


Certified by the ISO9001 and ISO14001,Guanri has a high-efficiency QC system for manufacturing, after-sales serviceand business management.


The products and customized solutions ofGuanri have been sold to more than 300 cities in Chinaand over 50 countries in Southeast Asia, Middle East,Africa, South America and Europe.


To provide customers with qualityproducts, fast technical support and satisfactory after-sales service, we haveset up more than ten subsidiaries and representative offices in Thailand, Malaysia,Indonesia, Iran, Peru,Mexico,and so on.


Guanri is always ready to use its advancedcommunication technologies to help customers achieve more cost-effectivebusiness.


Share our experience and enjoyyour success!

2.System Overview

Guanri queuing systems feature simple operationand flexible configuration, changing the longtime tradition that queuingmachines are basically configured by technicians.


With an intelligent and modular design, Guanriqueuing systems allow plug and play of various external devices.


Guanri queuing systems have the following mainfunctions.

(1) Man-machine interaction via the buttons or touch screen of aqueuing machine

(2) Display the number of queuing people and approximate waitingtime on a ticket or the screen of a queuing machine

(3) Support shift of queue numbers among windows under variousservice categories

(4) Set priorities to serving customers in time at windows undervarious business categories

(5) Support login to and logout from the queuing system

(6) Support selection of service windows by customers

(7) Support acquisition of customer information via a cardreader to group customers under various categories and to queue up by presetrules

(8)  Support modules controlling via a PC and remote monitoringvia the Internet

(9)  Support prompt for paper refill for large or crowded businessareas

(10)Provide open interfaces for high extensibility

(11)Support wireless remote control

(12)Support statistics of processing durations per counter, i.e.the average duration, longest duration, shortest duration, maximum call timesand average call times, etc.

(13)Support data aggregationby business, i.e. the number of customers, number of processed/unprocessed/ cancelledtransactions, waiting time, processing time and call times, etc.

(14)Support statistics query by year, month, day, any number ofdays, or any period of today

(15)Support queuing management of multiple businesses

(16)Support filtration, output and upload of data inconfigurable formats

(17)Support tickets of configurable printing length and editablecontent (i.e. the company name, logo, business name, queuingnumber, queuing time, courtesy expressions and advertising slogan, etc.)

(18)Support setting copies of printed tickets(i.e. one or two counterparts per ticket)

(19)Support 255 service windows under one queuing machine and automaticnumbering up to 4 digits

(20)Support number calling with the flickering main/counterscreen and a voice prompt

(21)Support scrolling text display on the main/counter screenand multi-lingual GUIs

(22)Support various voice prompts, for example, recalling the current/previousnumber and calling any number

(23)Support interconnection of multiple queuing machines tomanage customer flows at different inlets and dispensing unique queuing numbers

(24)Support the activation of the management software viashortcut keys to print statistics

(25)Support networking management and access to theInternet   

3.Business Flow

Business Flowchart

Operation Diagram of Queuing Machine

4.System Solution

Guanri queuing systems adopt a wireless schemeas shown in the following figure. With simple installation and rich functions, thesystem can be put into service simply when connected to power supply, and thesoftware can be preset as required.

A queuing system is consisted of one ormore queuing machines, a main screen, counter screens, callpads and a ceilingspeaker, which are listed in the table below.






Queuing machine


Optional model


Main screen


Optional quantity


Counter screen


Subject to quantity of counters




Subject to quantity of counters


Customer Evaluation Device




Ceiling speaker




The system can be used together with customerevaluation devices if necessary.

5.Specifications of System Components

5.1.Queuing Machine


  • Print tickets through screen touching, support queuingnumbers 1 to 9999
  • Support up to 255 queuing machines, 255 counter screens and99 callpads
  • Support more than 100 businesses, and increase and decreasein business queues
  • Support interconnection of more than 10 queuing machines todispense queuing numbers
  • Support prompting wait information in multiple waiting areaswith different vocal and textual prompts  
  • Support user-defined images and information on GUIs
  • Support user-defined icons for different businesses
  • Support setting the number of in-queue customers for everybusiness in a self-defined format
  • Support setting work hours and pause hours of each categoryof business
  • Support increasing and decreasing system operators andmodifying login IDs
  • Support user-defined voice messages
  • Support setting business categories
  • Support setting priorities for business queues
  • Support user-defined ticket content, including the text, fonts,patterns, business name, time format, etc.
  • Support user-defined background music
  • Support installing monitoring software for emergencyresponse
  • Support HD plasma displays, large LED screens and videowalls
  • Support customer evaluation devices and short messages ofqueuing information

Specifications of Queuing Machine



Industrial computer

CPU: Intel Atom dual-core CPU, 1.6G or above;

hard disk: 40G or above;

memory: 1G or above

Operating system

Windows 2000/NT/XP

Range of display

Number of queuing people: 000-999;

queuing number: A001-A999;

number of business categories: unlimited

Selection of component address

Input and modify via software


Model: Epson high-speed thermal printer;

paper width: 80mm;

diameter of roll paper: 60mm

Operating environment

Temperature: -20°C ~ 45°C;

relative humidity: < 80%

Storage environment

Temperature: -40°C ~ 70°C

relative humidity: < 90%

Power supply

AC 220V±10%, 50MHz

Continuous operating time

> 500 hrs


About 35 kgs

Dimension (L × W × H)

458 mm × 300 mm × 1430 mm

Specifications of Infrared Screen





Means of communication


Interpolated resolution

4096 × 4096 pixel

Linear error

1.5 mm

Response rate

< 16 ms


Anti-vandalism, wear protection, maintenance free, long lifespan, high transmittance of light


Original ADI chip from U.S.

Input method

Touch using fingers, fingers in gloves or other induction mediums opaque to light

Touch times


Touch activation force

No pressure needed

Minimum diameter of touching object

8 mm

Surface durability

Hardness equal to that of glass;

Mohs’ scale of hardness: Grade 7

Light transmittance

≥92%, up to 100% (without glass)

Operating Temperature

-20°C ~ 70°C

Storage temperature

-40°C ~ 85°C

Operating humidity

90% RH under 40°C (non-condensing)


0 m ~ 3000 m


> 6 years

Operating voltage

+4.75V DC ~ +5.25V DC;

typical value: + 5V DC

Power supply

PS/2 interface;

maximum ripple: 200mV rms


< 1 W

Operating current

< 200 mA

Specifications of LCD Screen




Samsung KY industrial LCD



Dot spacing

0.297 mm

Dynamic contrast


Maximum resolution

17’’: 1280 × 1024 pixel


280 cd/m2

Response time

5 ms

Aspect Ratio

4:3, 16:9 (optional)

Horizontal viewing angle


Vertical viewing angle


Highest color resolution


Power consumption


Specifications of Printer





Printing method

Thermal line printing

Dots per word

9 x 17, 12 x 14 (optional)

Number of lines

56, 42 (optional)

Font size (w x h)

0.99 mm x 2.4 mm, 1.41 mm x 3.39 mm (optional)

Character set

95 alphanumeric characters,

32 international standard characters,

128 x 7 graphic characters

Number of characters per inch

20CPI, 15CPI (optional)

Highest printing speed

120 mm/second (28.4LPS.1/6’’ paper feeding)

Data buffer

4K/ 45K bytes


Two-way parallel interface

5.2.Main Screen

Specifications of Main Screen

5.3.Counter Screen

Specificationsof Counter Screen


The above LED screens allsupport red color or dual colors, wireless transmission, and a user-definedquantity of words.

The common specificationsof main screens and counter screens are shown as below. 



Dot diameter

5 mm, 3.75 mm (optional)

Dot spacing

7.62mm, 4.75mm (optional)


Red 256

Dots per unit board

16 × 16 dots

Refresh frequency

> 60 frames/second

Power supply

AC220V, DC 5V 2A

Visual angle


Power consumption


Ambient temperature

-20°C ~ +65°C

Ambient humidity

5% ~ 95%


> 10,000 hours

Communication distance

≤ 100m (no obstacles)


> 200,000 hours


The callpad realizescalling next number, recalling, calling a specific number, pause, backspace,evaluation and other extended functions as required.

Specifications of Callpad





Number of keys



Dot matrix LCD

Character size


Queuing number

4 digits (e.g., A088)

Number of in-queue customers

3 digits (e.g., 188)

Component address

Input via numeric keypad (e.g., 008)


133 mm × 85 mm × 27 mm



5.5.Customer Evaluation Device

Customer evaluationdevices can be used in a queuing system. With a brand-new design, the device isbeautiful and elegant in appearance.


Main Functions:

  • Four buttons corresponding to four evaluation grades (i.e. “verysatisfied”, “satisfied”, “average” and “unsatisfied”)
  • Automatic generation of reports as reference for service improvement
  • Connected with a server via USB or 485protocol to be an independent evaluation system
  • Connected with computers via USB or 485 protocol to be apart of a queuing system


Business Flow:

The customer finishesbusiness processing. à The teller presses “End”.à A voice prompts that ”dearcustomer, your business is finished, please evaluate.” à The customer presses an evaluation button. à A voice prompts that “evaluation is successful, thank you!”

Specificationsof Callpad







Operating temperature

0°C ~45°C

Operating humidity

20% ~ 85%

Dimension (mm)

105 x 115 x 145

5.6.Electrical Specifications


Input Voltage

Input Power

Queuing machine


< 200W

Main screen


< 75W

Counter screen


< 15W



< 1W

Passive speaker


< 10W

Active speaker


< 30W

6.System Software

For easy operation andconfiguration, window-based interfaces are applied to the system software.

The software has thefollowing main functions:

  • The interfaces of the queuing machine are customizable. Witha visual design, the icons can be moved to wanted places through dragging. Thenumber of the waiting people in every queue can be displayed, and the sizes,fonts and colors of words are configurable. The default interface is shown asbelow.

  • Queues can be added or deleted as needed.
  • Support setting business priorities and calling numbers ofbusinesses of the same priority in chronological order.
  • Define rules of numbers dispensing using customers’ magneticstripe cards and dispense numbers through swiping cards.
  • Support short message service.
  • Support visualized editing of ticket content (e.g. logo,word size, time, etc.) and position. Refer to the following figure.  

  • Support setting weekly and daily work hours for eachcategory of business. For example, set Saturday, Sunday and noon as the restperiods for a business, then the system will not dispense numbers for thisbusiness, the icon of this business on the GUI will turn grey, and tickets forthis business will not be printed.
  • Support setting information (for example, tips) to be displayedon the LED screens in idle state, and setting the display interval.
  • Support adding text display (e.g. tips, businessadvertisements) to the GUIs of the queuing machine.
  • Support automatic transfer of queuing numbers among queues.For example, if a customer needs to fill a form at Window 1 and then receive acertificate at Window 3 to finish processing one business, simply set a “BusinessFlow” and the ticket may flow through the windows as defined. An example is givenin the figure below.

  • Support seamless connection of the queuing system and thecustomer evaluation system to realize remote monitoring and on-demand query ofdata via network.
  • Support login to (and logout from) the system and query oflogin IDs to realize login at one counter using different IDs at different time.
  • Support independent and different prompts (both textual andvocal) in different waiting areas.
  • Support 99 inter-connected queuing machines to dispensenon-repeated numbers.
  • Provide concise operation instructions and trouble shooting information.
  • Cleanup of ticket data facilitates database maintenance.Refer to the following figure.

7.Customer Service

By adhering to the tenet of “quality first, customersfirst and service first”, Guanri is continuously striving for innovation andimprovement to provide customers with high-quality service. Guanri ensures toprovide customers with all-round service as below.

In before-sales stage, Guanri gives technicalpresentations covering product characteristics, installation, operation andmaintenance. Meanwhile, for any questions related to the products, customersmay call the service hotline (00)86-755-26548583.

All products are backed with standard one-year limitedwarranty starting from the acceptance of the project. During this period, failurescaused by the technical problems of the system and other non-human factorsshall be handled by Guanri free of charge. After this period, customers may furthersign a maintenance agreement with Guanri.

The detailed maintenance measures are stated as follows.

(1) Create files of installation, daily maintenance and repairto record the operation and maintenance of the products.

(2) Pay regular return visits to customers to solve problems occurringwhile using the products.

(3) Assign specific technicians to coordinate after-salesservice.

(4) Provide spare hardware components. To ensure continuousoperation of the products, failed components are firstly replaced and thenrepaired.

(5) Train about two trainees as system maintainers to befamiliar with system operation and on software maintenance.

Help with the supply of consumables.

8.Our Customers

The followings are some of our major customers.


Industrial and Commercial Bank of ChinaNanchang MunicipalBranch

China Construction Bank Fujian Branch

Industrial and Commercial Bank of China Gutian Branch

Bank of ChinaHaikou Branch

Bank of Communications HaikouBranch

Bank of ChinaInner Mongolia Branch

China Construction Bank Ningde Branch

Agricultural Bank ofChina Ningde Branch

Industrial and Commercial Bank of China Shenzhen Branch

Pudong Development BankShenzhen Branch

China Minsheng Banking Corporation Shenzhen Branch

Guangdong Development Bank Shenzhen Branch

Shenzhen Development Bank

Government Departments

Shenzhen Notary Public Office

Health and Family Planning Commission of Shenzhen Municipality

Tong Le Port, Shenzhen Customs District, People’s Republic ofChina

Shekou Sub-office, Shenzhen Provincial Office, StateAdministration of Taxation

Yantian Sub-office, Shenzhen Provincial Office, StateAdministration of Taxation

Water Resources Bureau of Shenzhen Municipality

Shenzhen Municipal Public Security Bureau

Panzhihua Municipal Public Security Bureau


Shantou branch, China Telecom Guangdong

Zhanjiang branch, China Telecom Guangdong

Jiangmen branch, China Telecom Guangdong

Qingyuan branch, China Mobile Guangdong

China Telecom Business Hall, Shenzhen High-Tech Industrial Park


Transport Commission of Nanchang Municipality

Car Quota Management Office of Nanchang Municipality

Traffic EmergencyCommand Centerof Nanchang Municipality


Shenzhen TCM Hospital

Shenzhen Women’s and Children’s Hospital

Shenzhen Second People's Hospital

Nanshan People's Hospital of Shenzhen City

Shenzhen Friendship Hotel

Shenzhen Eastlake Hospital

Guangzhou Hengsheng Hospital


Nanchang Customs District, People’s Republic of China

Nikon Maintenance Center, Shenzhen

Sony Maintenance Center, Shenzhen

Inner Mongolia Branch, China Life Insurance Company Limited

Samples of Application


ShenzhenGuanri Telecom-Tech Co., Ltd.

Add.: 3/F, Building R3-B, High-Tech Industrial Park,Nanshan District, Shenzhen, Guangdong Province, China

Zip: 518057

Tel. (Switchboard): 86-755-26520688


Fax: 86-755-26520885

E-mail: grsales5@guanri.com.cn

Website: www.guanri.com.cn